Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to appointments, treatments and services provided by Judy’s Spa. By booking or attending an appointment, you agree to these terms.
Appointments
Appointments may be requested through our website, WhatsApp, telephone or other booking channels made available by Judy’s Spa.
An appointment is considered confirmed once you receive confirmation from us or through our booking system.
Please check that the service, date and time shown in your confirmation are correct.
Payment
Unless otherwise stated, payment is made at the spa following your treatment.
We currently do not require customers to make payment through the website.
We accept cash / card / bank transfer.
Prices displayed on our website or treatment menu are subject to change. The price applicable at the time of your confirmed appointment will normally apply unless an obvious pricing error has occurred.
Cancellations and Rescheduling
We understand that plans can change.
We ask clients to give at least 24 hours notice if they need to cancel or reschedule an appointment.
Repeated late cancellations or missed appointments may result in Judy’s Spa asking for a deposit or advance payment before accepting future bookings.
Any cancellation or no-show fee should be communicated to you before it is charged.
Late Arrivals
Please arrive on time for your appointment.
If you arrive late, we may need to shorten your treatment so that later appointments are not delayed.
Where there is insufficient time to provide the treatment safely or properly, we may need to reschedule the appointment.
Treatment Suitability
Certain treatments may not be suitable for everyone.
Before a treatment, please inform us of anything that could affect the treatment, including:
allergies or skin sensitivities;
pregnancy;
injuries;
medical conditions;
medication;
recent procedures or surgery; or
any reaction you have previously experienced to similar treatments.
Providing accurate information helps us determine whether a treatment can be carried out safely.
Judy’s Spa may refuse, adapt or postpone a treatment if we reasonably believe that proceeding would be unsuitable or unsafe.
Waxing
Clients receiving waxing treatments should inform us about skin conditions, sensitivities, recent chemical peels, retinoid use, certain medications or other factors that may make the skin more sensitive.
Temporary redness, sensitivity or irritation can occur following waxing.
Aftercare guidance should be followed where provided.
Body Scrubs
Body exfoliation may not be appropriate over broken, irritated, sunburned or recently treated skin.
Please tell your therapist about any areas of sensitivity before your treatment begins.
Massage
Massage treatments are provided for relaxation and wellbeing purposes and are not intended to diagnose, treat or cure a medical condition.
If you have a medical condition or injury and are unsure whether massage is suitable, you should seek appropriate medical advice before booking.
Client Comfort and Consent
Your comfort, dignity and privacy are important to us.
You may ask your therapist to adjust pressure, positioning or another aspect of your treatment at any time.
You may also ask for a treatment to stop at any point.
Personal Belongings
Please take reasonable care of your personal belongings while visiting the spa.
Judy’s Spa cannot accept responsibility for lost, stolen or damaged items except where liability cannot legally be excluded.
Behaviour
We aim to provide a safe, respectful and welcoming environment for clients and staff.
Abusive, threatening, discriminatory, sexually inappropriate or otherwise unacceptable behaviour will not be tolerated.
Judy’s Spa reserves the right to end or refuse a treatment where a client behaves inappropriately or where staff safety or wellbeing is at risk.
Children and Age Restrictions
Some services may have minimum age requirements.
Clients under the age of 18 may require the consent or presence of a parent or legal guardian.
Please contact us before booking a treatment for anyone under 18.
Results
Individual results from beauty and wellbeing treatments can vary.
While we aim to provide services professionally and with reasonable care, we cannot guarantee a particular cosmetic or wellbeing outcome.
Allergic Reactions and Sensitivities
Please inform us of known allergies or sensitivities before treatment.
Patch testing may be required for certain services where appropriate.
If you experience an unexpected or significant reaction after treatment, please contact us promptly and seek medical attention where necessary.
Promotions and Offers
Promotional offers may:
be available for a limited period;
apply only to selected services;
be subject to availability; and
have additional conditions stated at the time of the promotion.
Unless otherwise stated, offers cannot normally be exchanged for cash or combined with another promotion.
Website Information
We aim to keep information on our website accurate and current.
However, treatment descriptions, availability, opening times and prices may occasionally change.
Website content is provided for general information and should not be treated as medical advice.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Please review the Privacy Policy available on our website for information about how we collect and use personal information.
Changes to These Terms
Judy’s Spa may update these Terms & Conditions from time to time.
The most recent version will be available on our website and will show the date it was last updated.
Contact Us
If you have questions about these Terms & Conditions, please contact:
Judy’s Spa
Unit 63 ,37 Rosyth Rd , Judy’s Spa ,Glasgow G5 0YE
+44 7743399476
mailto:Judymassagee@gmail.com